"Return" is such a negative word, don't you think? We prefer "learning opportunity"!
First, if you are visiting this page then you've probably purchased something from us, so Thank You! We are in business to create tail wagging customers. We would like to guarantee that every dog will love our treats, but the saying "There is no accounting for taste" is very true. Every dog, like every human, is an individual with their own unique set of taste buds. Rascal (our Sheltie) will eat everything except olives, but Redmond (our Collie) is a bit particular and prefers soft, chewy treats instead of crunchy ones.
While we cannot guarantee that every dog will love our treats, if you (or more importantly your canine friend) are not happy with our product for any reason, please contact us and we will do our best to make it right. We are always looking for ways to improve our products and opportunities to create new ones. You can contact us at 866-231-PAWS or email us at firstname.lastname@example.org. In order to be eligible for a full refund or exchange, any order discrepancy or delivery issue must be reported to us within 7 days of product receipt.